What is the question?
At a party recently, I met a woman who reminded me we had previously met when I conducted a couple of Segue trainings for her company. She was the director of a large nursing facility in town and had been perpetually distracted by having to handle an endless string of complaints from her staff.
She told me that after they all learned how to turn problems into questions during the Segue training, her experience of managing had a radical shift.
Four little words
Whenever a staff person walks into her office now, the first words out of her mouth are, “What is the question?” End of frivolous complaints! Everyone is now part of her collaborative problem-solving team.