What People Say

Question-Driven Solutions in Business Performance

“Over the years, I have been through enough corporate training to recognize ‘frou-frou’ training models that cost a ton, load up staff with big binders that collect dust, and everyone sighs in relief when the trainer is out the door! Question-Driven Solutions is not one of those. We thought we were good before (and we were). Now we are even better!! QDS specializes in individual and workgroup skill development that uses very practical and efficient personal and team concepts. Here are our results:

  • Staff has become fully engaged and committed to the success of the business.
  • We identify and solve problems faster and better, giving us, including me, more time to devote to creating the future  of our inn.
  • Personal initiative and accountability are way up along with trust, value awareness and a sense of community.
  • Our internal experience has become more fun, and our guests notice.

“As in many work environments,  we are bonded knowing the success of each of us, strengthens our special place in the industry. If you feel  your organization can operate at a higher level or is in need of some transformation, I highly recommend these folks.”

Connie Shannon
Owner, Fairhaven Village Inn
Bellingham, WA

…in International Conferences and Projects

“First, I want to draw your attention to Question-Driven Solutions, which has developed and teaches the technique of ‘the Segue,’ a question-driven method of dialogue. This technique is one of the most powerful tools I know for aligning a group’s process with their collective intelligence. I used this technique repeatedly in organizing the 2005 International Conference on Unity and Diversity in Religion and Culture for the UNESCO Chair and nine universities in the Pacific Northwest region.”

Skye Burn
Executive Director
The Flow Project

…in Community Dialog

“In sessions discussing complex issues such as engaging public support for port policy and finding new directions for specific non-profits; I have seen the Segue techniques focus the energies and creativity of the teams I participated in.  Solutions presented themselves that had not been apparent and I found the techniques to be surprisingly effective in providing us with positive ideas and directions.”

Terry Holland
Technical Manager
Whatcom County
Bellingham, WA

…in Small Business

“The Segue is a very simple way to give everyone the space and time to contribute to the success of the practice.  My employees feel valued and empowered to do their best.  The results of using the Segue in our staff meetings are heightened staff morale and accountability, increased efficiency and productivity.  It reinforces the importance of our teamwork.”

Maria Tugbang, DDS

Langley, BC

“I’ve been a dental assistant for 17 years. I’ve been to any number of trainings and it takes something special to get me excited. This experience has been fantastic.”

Cindy Engman, CDA

Langley, BC

…in Business Management

“I have worked with Robert Bystrom, founder of Question-Driven Solutions and the developer of the Segue, for the last two years.  The groundwork and criteria that he has helped me develop for making decisions and creating pathways, is nothing short of spectacular.  Anyone who is serious about establishing their vision of action and purpose in this world cannot afford not to be a student of this work.”

Robert Cinque,

Founder, Organic Shelter

Marblemount, WA

“Robert has helped me solve a variety of business problems with his Question-Driven analysis.  I find his qualitative approach to be the perfect complement to the quantitative analysis I do for my clients because it keeps the thought process focused and takes it deeper, always revealing more comprehensive solutions.” 

Mark Bennett,
Business Analyst and Forecaster
Bellingham, WA


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